you for visiting and/or shopping with us at Southern-Charmz
Interiors. Consumer happiness is the cornerstone to the
success of our business. Therefore, Southern-Charmz continually
strives to provide our customers with the utmost in quality,
design, ease of shopping and customer service. As an online
customer, you will be delighted to find how easy it is
to select a gift for all you’re decorating needs
with our commitment to excellence in service and attention to detail. We
take great pride in our designs and continually strive
to keep our ‘finger’ on the pulse of the interior
design trends. If you have any need to contact us, please
do so by visiting our contact page by using the website
navigation icons or email us at firstname.lastname@example.org
What is the Southern-Charmz Purchase/Sales Policy?
Interiors strives to provide our customers with the utmost
quality when it comes to our one of a kind, designer gift
selections. We take immense measures to properly and sufficiently
pack our designs for shipping to you, our valued customer.
Due to the fragile nature of our floral designs, we do
not offer any exchanges or refunds. In the unfortunate
event that one of our gifts are received damaged during
the shipping process, please email us at: email@example.com
with the invoice/order number and we will replace your
damaged design with an exact replacement. You must contact
us via email to receive authorization before you return
any item to Southern-Charmz Interiors. All claims must
be made within (5) five days of receiving your order and
accompanied with the Southern-Charmz Interiors invoice/packing
slip. Please use original shipping materials to pack the
floral design(s) when returning an item damaged during
shipment. Once Southern-Charmz Interiors receives the
damaged design; we will process our replacement design
order. It will take between (3-4) three to four weeks
to receive your replacement design. Southern-Charmz Interiors
will not refund any shipping and/or handling charges.
What methods of payment does Southern-Charmz Interiors accept?
is the secure payment processor of Southern-Charmz Interiors.
We accept the following forms of payment: VISA, MASTERCARD,
AMERICAN EXPRESS, DISCOVER CARD and/or personal checks
through the PayPal credit system. Southern-Charmz Interiors
retains the right to charge penalties for returned personal
checks. Said service charge minimum is a fee of ($25)
twenty-five dollars or the maximum amount allowed by state
Does Southern-Charmz Interiors accept custom orders?
Interiors prides itself on being able make custom designs
for our customers. Our designers can work with you to
customize all designs to match any décor or event
requirements. We will provide you with estimates prior
to having you completing our custom order page. Once the
design has been approved, we will require payment in full.
To place a custom order, please fill out our online custom
order form found at: www.southern-charmz.com/specialorders.htm.
How do I order my custom-designed Southern Charmz Interior
Southern-Charmz Interiors customers can shop our custom
designs by selecting one of our product categories on
the Southern-Charmz website navigation bar and scrolling
through our design inventory. Once you have found the
perfect gift, you can click on the ‘add to cart’
icon to add your selected items to your shopping cart.
You will see your shopping cart and it will list the cost
of each design and also show the quantity of items selected.
You have the ability to easily add or subtract designs
from your shopping cart throughout your shopping experience.
Feel free to continue your shopping at Southern-Charmz
Interiors until you are ready to finalize your custom
designed purchase(s). Once your order is complete, you
will see your order confirmed through PayPal and in addition,
receive a follow-up confirmation from Southern-Charmz
Interiors. Please be advised that by clicking on the checkout
button, you are agreeing to the terms of our pricing,
shipping and damage return policies.
What does it cost to ship my selected Southern-Charmz Interiors
shipping information can be obtained during the purchase
process through PayPal. Once you click on the ‘view
cart’ icon for pricing information you will then
proceed to ‘secure checkout’. In secured checkout,
the appropriate shipping and handling fees will be added
to your purchase to ensure the prompt delivery of your
selection(s) with Southern-Charmz Interiors.
How do I get confirmation that my order has been shipped?
Interiors customers will receive two order confirmation
emails: one that your order had been received from PayPal
and a second one that your order has been received from
Southern-Charmz Interiors. You will receive a third confirmation
indicating that your order had been shipped with your
order number, date your design was shipped, design purchase
price and total shipping cost. Please allow (5-12) five
to twelve business days for your hand-made original design to be completed, packaged and readied for shipment. The average
shipping order usually takes (3-9) three to nine business
days to arrive.
How do I know if my credit card information is secure?
is the secure payment processor of Southern-Charmz Interiors.
Utilization of Paypal transaction services is secure and
private. Paypal is a member of the Better Business Online
Privacy program and carries the BBB privacy seal. PayPal's
approval to carry the BBB Privacy seal meets the standards
of the Better Business Bureau’s privacy program.
In addition, PayPal protects your financial information
with industry-leading security and fraud protection systems.
When using PayPal, no financial information is shared
with Southern-Charmz Interiors. Once your payment is complete
through PayPal, Southern-Charmz Interiors is notified
and emailed a receipt for your purchase transaction.
How do I know when my credit card will be charged?
order and payment information provided to PayPal will
be sent electronically and processed for payment through
their transactions division, immediately. Shipping/handling
charges will be included and charged at the same time.
Why is my shipped Southern-Charmz Interiors design
slightly different from the picture on the Southern-Charmz
Interiors strives very hard to maintain an open inventory
of supplies to create all our custom designs. In the event when we experience
increased consumer demand above our open inventory, we
reserve the right to supplement design florals or bases to any Southern-Charmz Interiors design. All design supplements will be of equal or higher product quality
and be extremely similar in style and design.
Will you share my email address with other businesses?
shopping privacy of personal information is paramount
at Southern-Charmz Interiors. Our customers can shop at
Southern-Charmz Interiors confidently and secure in the
knowledge that we will absolutely and under no circumstances
share or sell any customer email addresses or information.
Southern-Charmz Interiors does retain the right to add
your email address to our company promotional database
so we may notify our customers of any upcoming sales/promotion
or launch of a new product(s). If for any reason you do
not wish to receive Southern-Charmz Interiors promotional
email(s), just reply with ‘please remove’
in the subject heading and we will gladly remove your
email address from our customer database.
How do I know if my design selections are available for
Southern-Charmz Interiors designs are available for purchase. However, due to the seasonality of some designs, some orders may need to be back-filled and placed on back order status. If this is the case, we will attempt to notify you of the back-ordered status of your selection. Southern-Charmz Interiors will fulfill all back-ordered items as soon as possible, unless otherwise indicated by customer.
Does Southern-Charmz Interiors ship internationally?
this time, we are unable to ship internationally.
How long do your Southern-Charmz Interiors floral designs
on the choice of flowers used in your design, most designs
will last retaining optimum color from (2-5) two to five
years, provided that they are kept and maintained properly.
To lengthen the life of your new custom Southern-Charmz
Interiors design, we recommend that you keep all designs
out of direct sunlight and away from humid conditions.
It is also recommended to keep dust from accumulating
onto your floral design. A feather duster and/or can of condensed air commonly
used for cleaning electronics works best.
you have any other questions not in the FAQ page, please
email us at:
you can send mail to:
Box 964 Morrisville,
Interiors appreciates hearing from our valued customers.
If emailing us about your order, please place your order
number in the subject heading so that we may expedite